all in one FAQ

Getting Started FAQ


Is It Really That Easy To Manage My Own Website?

Yes! You will have full access to the Responsive Website Builder to maintain your site. Updating your site is fast, easy and fun! Simply and easily add text and images, change personalized promotions, update your blog, add products and more. With our drag and drop editor, it couldn't be easier! aio design and maintenance packages are also available if you want us to build and manage your site for you.



Do I Need To Download Or Install Anything?

No, there's nothing to download or install. We provide the hosting for your small business website so you don't have to worry about installing or upgrading any software. Simply sign up, sign in and you're ready to go. Your small business website editor is online...and can be used anywhere, anytime.



What's Included With My Website?

Your small business website comes with everything you need to be successful online. Share information, post photos and videos, sell products, accept credit card payments via payment gateways, track sales and visitors, post blogs, send professional emails and more. For a complete list of what's included, please visit our Site Features page. Matching, printed marketing materials are also included if you hire a pro and choose a marketing materials package.



How Do I Get Started?

Go to the Get Started! page and choose whether you wish to design your site yourself, or hire a pro to design it for you.

If you choose to do it yourself, simple choose a domain, choose a site package, checkout and login.

If you choose to hire a pro, simply answer a few questions and choose your products to get your project started! Whether you want a website only, professionally designed marketing materials, or a complete package including website and coordinated marketing materials, aio makes it easy! An aio designer will contact you to begin designing your products.


Will My Pro Designed Website And Marketing Materials Look Good?

We guarantee it! Once you sign up, aio will build your gorgeous small business website and matching marketing materials and send you a link to preview your website and branded marketing materials. Request any changes you like, then watch your site go live. You'll get a professional-looking small business website and coordinating marketing materials you can be proud of without the typical expensive designer price tag.



Can I Use My Own Domain Name With My Website?

Yes! Just get your domain registrar to point your domain to our servers. It sounds complicated, but it's really very easy and takes just a few minutes. Once you sign up, you can complete this process inside your dashboard.


Have More Questions?

Don't be shy! We'd love to help. Please contact us.

Frequently Asked Questions


How Do I Build My Own Website?

1. Choose a Domain: Your domain is your unique website address that allows customers to find your site online. Your website domain comes with free, professional email featuring your unique site address. Anyone who types in your domain will immediately see your website. You have full control over all DNS records or add your own nameservers.

2. Choose a Site Package: From Free to Pro, all in one has a website package to suite your small business needs - at a price you can afford. Start at any level and you can pay as you grow if you need to upgrade in the future. Easy e-commerce stores can be added to your website anytime inside your Site Builder with just a few clicks.

3. Start Building: Site Builder comes with a WYSIWYG (What You See Is What You Get) editor that lets you make edits right on the website and drag blocks of content around the screen. Easily change layouts, colors, fonts and backgrounds. Add text, photo, galleries, blogs, menus, videos and more in a snap. Then publish and your site is live!

Can aio Design My Site For Me?

Yes! You have enough work on your plate running your day-to-day business. Let aio build your site and design matching marketing materials for you. aio understands the needs of small business owners. We take the hassle out of building a website and creating printed marketing materials and focus on what’s most important to you - developing a great looking site and branded marketing solutions that are designed to represent your brand and deliver more customers! Visit the aio Pro Design website.

What Does all in one Do?

all in one offers award-winning, easy-to-manage small business websites and coordinating marketing materials. Managing our websites requires no HTML or web design skills. Use your small bushiness website to offer information or sell products online - it's your choice - and make changes to your small business website any time you like. Your matching marketing materials promote your website and your small business.

How Does Working With A Designer Work?

Start by choosing your products (Website Only, Marketing Materials or Website & Marketing Materials), Hosting Plan and Maintenance Plan and answer a few questions about your business. Add to Bag and checkout. aio will contact you with any questions we might have to help understand your business and, ultimately, visualize your website and coordinating marketing materials. The aio design process includes two rounds of revisions to guarantee that your site and branded marketing pieces are exactly what you’ve dreamed of. Once you’re satisfied, aio will press the magic button, and you’ll be published! Your marketing materials will arrive in the mail. After launch you can either update the site on your own, or you can employ aio to perform your website updates.

How Long Does Custom Design Take?

Design times will vary based on your needs, but aio is committed to delivering a great-looking first draft in as little as 72 hours. For all websites and marketing materials, you can expect your first draft within five business days or less.


Pricing & Support FAQ

How Much Do all in one Websites Cost?

all in one websites is hands down the fastest, easiest, most affordable way to get a professional-looking small business website without the expensive designer price tag. With all in one websites, you can get a stunning small business website or online store for much less money, and much less effort on your part. To see the proof, please visit our Pricing page.

How Do I Pay?

Simply choose your products and checkout. You can choose a website only, a website and coordinating marketing materials, or marketing materials only. You can add additional marketing materials if you want, and order more any time you like.

Is It Easy To Cancel My Website If I'm Unhappy?

Yes. If you are unhappy for any reason, you can cancel your small business website at any time.

Who Do I Contact If I Have Questions About My Website?

If you hire a pro, you will have a dedicated aio Designer that is on hand to provide support and answer any questions you may have! If you build your site yourself, use our Contact Form to contact our support team.

Will My Site Be Search Engine Friendly?

Absolutely! You can easily optimize your SEO settings inside the editor. Hire a pro and aio takes care of your SEO needs. We'll work with you to determine the following:
- page titles
- page descriptions
- keywords
- alt text for images
Your new responsive site will also be mobile friendly which is critical for the major search engines, and your free SSL Certificate improves your search rank.


Accepting Payments FAQ

Can I Accept Credit Card Payments On My Small Business Website?

Absolutely! The fastest, easiest way to start accepting online payments is to activate the PayPal plug-in that comes built into your small business website. This takes just a few seconds and you can start accepting credit card payments instantly. Or, if you prefer, you can use one of the many other payment processors we are integrated with.

What Kind Of Products Can I Sell On My Small Business Website?

You can sell physical products and digital products.

What Is A "Payment Processor"?

all in one websites does not handle money but we do integrate really nicely with several payment processors that do. A "payment processor" like PayPal lets you accept online payments without a merchant account of your own. Instead they let you use their merchant account, usually with very little setup required.

What Methods Of Payment Can I Accept On My Website?

This depends on the payment processor you choose. With PayPal for example, you can accept Visa, MasterCard, American Express, and payments from other PayPal accounts. You can also offer your customers the option to phone or fax in orders, or mail money orders and checks.

What Currencies Can I Accept?

This depends on the payment processor you choose. If you choose PayPal for example, you can accept payments in US dollars, Canadian dollars and Euros.

What Happens When I Make A Sale On My Site?

You can set your email settings so that you'll receive an email notification when you make a sale. You can also view your orders on your website dashboard. If you are selling physical products, simply package up the order, send it to the shipping address provided, then mark the order as "Shipped" within your small business website dashboard to keep track of things.

websites | marketing | branding

Small Business Websites Made Easy

  • Website, Domain, Email, Blog, Web Store & More - all in one at a price your small business can afford.

  • Build Your Own Website, or Hire a Pro - it's easy with all in one!


Pro Designed Site & Marketing Materials

all in one pro services offers beautiful small business websites and matching marketing materials. Your site can be easily managed with no HTML or web design skills required. Simply sign up, approve your designs, then go live. Your printed materials will arrive in the mail. Make changes to your website any time you like. Your website includes all the tools you need to be successful online, and your coordinating marketing materials promote your site and your business...it's all in one!

 Much Easier
"You have exceeded my expectations with your design and easy updating. We were up and on the Internet in no time. Much easier than Front Page, which was expensive and difficult. Front Page was written by computer science grads for computer science grads. Your builder was designed for the rest of us. Now the Front Page manual is just a paperweight and we’re online!" – Laura I